Coordinate field resources and third-party dispatch vendors, supporting installations and resolving hardware, software, network, configuration, and installation issues remotely. Keep field activities on schedule through clear updates and cross-team coordination, and maintain accurate service reports and troubleshooting records.
The Implementation Specialist manages the end-to-end onboarding process for Ooma Enterprise customers, including provisioning, installation, and configuration. They serve as the primary technical point of contact to troubleshoot issues, coordinate with internal teams, and ensure projects are completed on schedule.
Lead and manage a high-performing infrastructure engineering team of approximately 12 members to ensure operational excellence and reliability. Oversee capital and operating budgets, vendor relationships, and the modernization of the technology stack to support company growth.
The Account Executive is responsible for prospecting and generating new business through outreach tactics like cold calling and attending trade shows. They will manage the full sales cycle, from initial contact to closing, while maintaining a healthy pipeline in Salesforce.
Manage the customer life cycle from post-implementation through contract renewal while providing proactive relationship management. Handle billing inquiries, technical escalations, and guide customers on the effective use of Ooma Enterprise products.
