NPS Prism

Design, build, and optimize scalable ETL/ELT data pipelines using Databricks, Python, and SQL. Develop client-ready visualization dashboards in Tableau and support data preparation for benchmarking surveys.

Design, build, and optimize scalable ETL/ELT data pipelines using Databricks, Python, and SQL. Develop client-ready visualization dashboards in Tableau and support data analysis for benchmarking surveys.

Manage a portfolio of strategic clients to ensure they derive maximum value from the NPS Prism tool for CX improvement. Lead day-to-day client engagement, deliver thought leadership insights, and collaborate with Bain Partners to drive prospective sales growth.

The role involves developing and deploying AI solutions across machine learning and Generative AI use cases, including building, validating, and optimizing various predictive models. Key tasks also include developing LLM-based solutions, building multi-agent systems, applying statistical analysis, and ensuring production readiness through monitoring and governance.

The Data Engineer will design, build, and optimize ETL/ELT workflows and develop scalable data pipelines. They will also collaborate with cross-functional teams to deliver impactful data solutions.