The Senior Product Designer will create design concepts, prototypes, and visual frameworks while leading end-to-end user research to solve complex public interest challenges. They will collaborate with cross-functional teams, including engineers and product managers, to translate UX/UI designs into iteratively developed digital products.
The Director of Product will co-lead the product management team, establishing best practices and mentoring staff to ensure high-quality service delivery. They will also drive strategic project intake, manage staffing, and collaborate with cross-functional leaders to solve complex public interest challenges.
Deliver public-facing digital products by translating user needs into technical solutions and owning features from architecture to frontend implementation. Lead technical capacity building and coordinate agile development processes with diverse stakeholders and government partners.
The Contact Center Operations Specialist will oversee chat and contact center operations, including platform configuration, automation, and workflow optimization. They are responsible for developing training materials, establishing support protocols, and analyzing performance data to drive continuous improvement.
