The Onboarding Team Manager will lead and mentor a team responsible for the seamless integration of new clients into the managed services platform. This role involves overseeing project timelines, resource allocation, and cross-functional collaboration to ensure client success and service excellence.
The Systems Engineer will plan, implement, and support client projects including network upgrades, server migrations, and cloud transitions. They will serve as a primary technical lead for onboarding engagements while ensuring high-quality execution and client satisfaction.
The Senior Service Desk Engineer is responsible for delivering premium IT managed services and providing advanced technical support to clients. They also serve as a core member of the Service Operations Leadership team, driving strategic initiatives and mentoring junior staff.
The Vulnerability Program Manager is responsible for defining and executing a standardized vulnerability management and patching program across all client accounts. This includes managing remediation backlogs, coordinating with delivery teams, and providing clear reporting to stakeholders.
The Service Desk Engineer will manage and optimize client IT infrastructures while providing advanced troubleshooting and technical support. They are also responsible for leading and mentoring team members to ensure high-quality service delivery and continuous process improvement.
The Network Team Manager will lead and mentor a team of engineers while overseeing the design, implementation, and maintenance of client network infrastructure. They are responsible for managing project profitability, ensuring network performance optimization, and maintaining strong client relationships.
The Project Manager is responsible for leading and managing multiple technical projects from initiation to completion while ensuring they meet client requirements and organizational standards. They will also serve as the primary point of contact for clients and mentor project teams to foster a culture of collaboration.
The Network Engineer Team Lead is responsible for architecting and implementing complex network infrastructures across on-premises and cloud environments. They also provide technical leadership, mentor engineering staff, and serve as the primary escalation point for advanced networking issues.
The Security Engineer is responsible for deploying and maintaining managed security solutions across client environments. They also conduct recurring vulnerability scans and serve as an escalation point for the reactive security team.
The Project Coordinator will support the PMO and project managers by tracking project progress, milestones, and deliverables. They are also responsible for preparing meeting materials, capturing action items, and maintaining consistent communication across teams and stakeholders.
