Lead the post-sale commercial relationship with strategic enterprise customers to drive net revenue retention and expansion. Define the strategic account management model and act as the primary conduit between key clients and internal product teams.
MoonPay
17 Remote Job Openings at MoonPay
Architect and develop new features for the React Native mobile experience across iOS and Android. Collaborate with product managers and designers to implement high-quality, performant code for millions of crypto users.
Manage and grow a portfolio of strategic institutional clients to drive adoption, retention, and expansion. Act as a trusted advisor and the voice of the customer to influence the product roadmap and improve operational efficiency.
Lead and coach a team of Trust & Safety Analysts focusing on fraud operations and disputes/chargebacks workflows. Drive operational excellence by managing SLAs, improving decision quality, and implementing AI-enabled process enhancements.
Conduct end-to-end KYC and Enhanced Due Diligence reviews to ensure compliance with global AML/CTF regulations. Collaborate with Fraud and FIU teams to resolve complex escalations and optimize operational workflows for scalable identity verification.
Develop and maintain compliance dashboards and reporting to monitor key metrics and identify financial crime trends. Support the Financial Intelligence Unit by managing regulatory data requests and providing insights for complex investigations.
Senior Director, Strategic Initiatives for MoonPay Institutional
MoonPay
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Full Time
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a month ago
MoonPay
Define the strategic roadmap for MoonPay Institutional and lead high-value partnership negotiations with institutional clients. Drive execution across product, legal, and engineering teams to identify and pursue white space opportunities in the crypto market.
Translate complex global regulatory requirements into actionable product guidance for various business verticals. Coordinate with Product, Legal, and Engineering teams to ensure compliant product launches and ongoing operations.
The role involves conducting threat modelling, performing application security assessments, and managing the Bug Bounty program. Additionally, the engineer will tune Cloudflare WAF protections and partner with engineering teams to embed security best practices throughout the SDLC.
The role focuses on enhancing PaaS tooling, improving Infrastructure-as-Code, and maintaining Kubernetes clusters on GCP. Long-term goals include implementing scalable technologies, automating reliability processes, and collaborating with engineering teams to optimize deployment safety.
Conduct thorough KYB reviews and risk assessments for new and existing partners to ensure regulatory compliance. Act as a subject matter expert to improve operational processes and resolve complex onboarding escalations.
Perform manual reviews of accounts and transactions to prevent fraud and manage the end-to-end dispute and chargeback process. Collaborate with cross-functional teams to identify fraud patterns and improve operational playbooks and prevention strategies.
The Chief Auditor will design and lead an independent, risk-based global internal audit function to provide assurance on risk management and governance. This includes overseeing audit coverage for AML/KYC, digital asset custody, and coordinating with external auditors for regulatory readiness.
Build robust data models and infrastructure to support reconciliation, internal reporting, and the tracking of crypto and fiat movements. Collaborate with finance and engineering teams to develop 'The Ledger' and support Accounting and FP&A functions.
The Communications Manager will execute media relations, partner go-to-market communications, and executive support. Key duties include drafting press materials, pitching stories to tier-1 outlets, and managing the end-to-end press release lifecycle.
Support month-end close and financial reporting for all crypto-related activity while performing balance sheet reconciliations. Design and implement accounting processes for new products and lead automation initiatives to enhance scalability.
Own day-to-day Workday HCM operations and ensure the system runs reliably while continuously improving its scalability. Design, build, and maintain Workday integrations and optimize modules to support evolving business needs.
