momoGood

The Customer Success Manager owns the post-sale relationship for a portfolio of customers to drive product adoption, satisfaction, and retention. They guide customers from onboarding through renewal while acting as the primary point of contact and internal voice of the customer.

Own the end-to-end product roadmap and process for the Events and Auctions platform, integrating it into the broader momoGood ecosystem. Lead discovery, delivery, and agile ceremonies for a transatlantic team while defining success metrics and technical tradeoffs.