Lead day-to-day Product Support operations, provide expert technical and clinical support for ReActiv8 systems, and serve as the first escalation point for support staff and complex cases. Oversee complaint intake and compliance processes, develop team training and knowledge resources, track operational metrics, and coordinate support readiness and product improvement feedback.
The Area Manager leads a team of Case Managers while maintaining an active patient portfolio to ensure a seamless patient journey from identification through implant. They are responsible for driving team performance, resolving complex patient escalations, and collaborating with cross-functional departments to improve operational efficiency.
The Manager, Patient Access Operations leads and coaches the patient access team while maintaining direct responsibility for patient access activities and cases. They are responsible for ensuring efficient patient intake, managing prior authorizations, and identifying operational trends to improve process efficiency.
