Handle network and firewall incidents and requests, configure and support firewalls, switches, access points, and VPN connections, and diagnose network issues with customers. Document configurations and solutions, support the service desk on specialist topics, and collaborate with experienced engineers on complex issues and projects.
Handle customer support requests by phone, email, and ticketing system, troubleshoot and document technical issues, and resolve standard problems in Microsoft environments. Assist with Microsoft and cloud administration, follow defined processes and quality standards, and collaborate with system engineers on complex issues.
