The Program Manager will lead the development and implementation of Omotenashi initiatives to enhance the owner experience and dealer engagement. They will partner with cross-functional teams to drive retail excellence and establish metrics to measure program effectiveness.
The District Service Manager acts as the primary interface with Mazda dealers to improve customer experience, service retention, and dealership profitability. They provide consulting on service operations, marketing initiatives, and business performance to ensure alignment with Mazda's objectives.
The Director of Brand Strategy and Communication is responsible for defining and evolving Mazda North American Operations' brand vision and strategy. This role leads the development of brand positioning strategies and oversees communications, public relations, and customer insights to enhance brand visibility and desirability.
