Manage a portfolio of 100–150 customers, driving adoption, measurable customer outcomes, renewals, retention, and growth through targeted engagement and scalable programs. Coordinate risk recovery, escalations, partners, and internal teams; maintain accurate forecasts and CRM records while contributing to improved customer success processes.
Manage a portfolio of 100–150 customers, driving adoption, measurable customer outcomes, renewals, retention, and growth through targeted engagement and scalable programs. Coordinate with Sales, partners, Support, and Professional Services to resolve risks, manage renewals and escalations, identify expansion opportunities, and maintain accurate CRM records and forecasts.
Own customer success for a portfolio of large accounts, driving adoption, measurable business value, renewals, gross revenue retention, and expansion opportunities. Lead customer and executive engagement, renewal and contract discussions, risk mitigation, and coordination with Sales, partners, Support, Professional Services, and Product.
Build and optimize automated digital customer journeys for onboarding, adoption, renewals, and growth, using customer data and cross-functional collaboration to improve engagement. Own segment renewal workflows, forecasts, and performance, with accountability for gross revenue retention and a measurable contribution to net revenue retention.
Build and optimize automated digital customer journeys for onboarding, adoption, value realization, renewals, and growth, coordinating with Marketing, Product, Support, RevOps, Sales, and partners. Own segment renewal workflows, forecasts, and dashboards, and improve gross and net revenue retention by using customer data to identify risks and route qualified growth opportunities.
You will drive new customer acquisition in Germany by identifying prospects, managing the full sales cycle, and developing long-term customer relationships. You will collaborate with internal teams to provide tailor-made software solutions and represent the company at trade fairs and events.
Provide professional services and consultancy focusing on Identity Governance and Administration. Support and care for clients to ensure effective IGA implementation and management.
Drive new customer acquisition in Germany through data-driven prospecting and targeted lead nurturing. Manage the full sales cycle from initial contact to closing, coordinating with internal teams to deliver tailor-made software solutions.
