Handle inbound agent inquiries about billing, auto services, property services, and basic claims, resolving issues efficiently and processing endorsements when appropriate. Promote relevant discounts and services, manage escalated calls, and support team development through mentoring, training, and knowledge sharing.
The analyst delivers analytical insights to drive reinsurance strategy, loss monitoring, and financial performance across the organization. They are responsible for designing Power BI dashboards, validating complex datasets, and collaborating with stakeholders to support data-driven decision-making.
The manager will lead an actuarial team to shape pricing strategy and business performance for a multi-state Personal Lines portfolio. They are responsible for delivering data-driven insights, forecasting financial impacts, and mentoring junior staff to ensure high-quality analytical output.
