You will lead the design and implementation of critical backend components for AI-driven customer experiences while mentoring a team of engineers. Responsibilities include building high-volume, low-latency applications and ensuring the operational stability of mission-critical distributed systems.
LivePerson
16 Remote Job Openings at LivePerson
You will lead the strategy and execution for the Agent and Manager Workspace, focusing on agent productivity and AI-assisted workflows. You will collaborate with cross-functional teams to transform complex operational challenges into intuitive, secure, and scalable user experiences.
Manage and grow a portfolio of strategic enterprise accounts by serving as a trusted advisor to senior stakeholders. Drive sustainable revenue growth through account penetration, renewals, and the expansion of AI-powered solutions.
Design and manage scalable GCP network architectures and implement Infrastructure as Code using Terraform. Collaborate with SRE teams to optimize connectivity, security, and reliability for a global microservices platform.
Provide technical support for the Conversational Cloud messaging platform and resolve complex technical issues for global enterprise customers. Identify and document cases for escalation while providing feedback on product usability and improvements.
Lead the CX strategy for enterprise brands by defining long-term visions and roadmaps using the Conversational Growth Path Maturity Model. Oversee the Data Analytics and Conversational Design organizations to deliver insight-driven AI experiences and measurable business outcomes.
Lead the CX strategy for enterprise brands by defining long-term visions and roadmaps using the Conversational Growth Path Maturity Model. Oversee the Data Analytics and Conversational Design organizations to deliver insight-driven AI customer experiences.
Lead the migration of mission-critical data pipelines from legacy Hadoop and Spark environments to a cloud-native Databricks architecture. Design and optimize scalable data workflows using Airflow while leveraging AI coding assistants to accelerate development.
Lead the strategy and execution of the Analytics suite, including Data Services and the Report Center, to provide actionable insights from conversational data. Collaborate with Engineering and Data Science teams to integrate AI/ML-derived insights into core analytics products.
Lead and develop a team of QA Engineers while owning the overall QA strategy and release governance across product areas. Drive the automation roadmap and embed shift-left testing practices into the design and planning phases.
Lead and develop a team of QA Engineers while owning the overall QA strategy and release governance across assigned product areas. Drive the automation roadmap and embed shift-left testing practices into the design and planning phases.
Lead the design and operation of observability platforms for logs, metrics, and traces across cloud and on-prem data centers. Build scalable Kubernetes-based services and define observability standards for hundreds of engineering users.
Senior Director, EMEA Pre-Sales & Solution Architecture
LivePerson
·
Full Time
·
2 months ago
LivePerson
Lead the EMEA Pre-Sales Engineering and Solution Architecture Office, balancing new business acquisition with post-sales technical delivery. Oversee technical discovery, architectural governance, and the seamless transition of complex AI solutions from sales to implementation.
Design, build, and maintain security measures to protect computer systems, networks, and cloud infrastructure. Collaborate with teams to identify and remediate security vulnerabilities and automate repetitive security tasks.
Own and evolve GKE-based platform infrastructure to ensure reliability, scalability, and security across cloud environments. Mentor DevOps engineers and implement scalable automation using Terraform and GitOps practices.
This role involves managing and enhancing application security testing tools, integrations, and developing in-house automation tools, while also driving risk reduction and vulnerability remediation efforts across applications and environments.