The Technical Support Specialist will provide direct support to customers by resolving technical issues and assisting with software subscription management. They will also facilitate account setups, provide training, and maintain accurate records within the company's ticketing system.
Provide first-level technical support for software applications by managing email, phone, and chat queues. Maintain accurate documentation, track tickets, and escalate complex issues while educating customers on product usage.
The Customer Success Manager will manage a portfolio of dealer accounts to drive retention, growth, and product adoption. They will lead quarterly business reviews and provide best-in-class service to ensure high customer satisfaction.
