Handle a high volume of customer calls, chats, and emails about billing, products, services, and other concerns while providing professional, empathetic support. Resolve customer problems, build positive relationships, maintain interaction records, and stay informed about products and company policies.
The Senior Manager, Talent Acquisition leads the recruiting strategy and execution for the Vans business, managing a team of two recruiters while personally sourcing and hiring candidates. They are responsible for developing effective recruiting plans, managing the recruiting budget, and partnering with leadership to meet hiring targets.
Support customers, locksmith partners, and internal teams through phone, email, and chat by handling service requests, billing questions, escalations, and active locksmith job coordination. Resolve issues promptly and empathetically, maintain accurate interaction records, and help improve customer satisfaction, service conversion, and internal processes.
