Design and develop engaging, self-paced learning experiences and performance support content to drive product adoption and customer success. Utilize AI tools to accelerate content production while maintaining high quality and instructional soundness through human judgment.
The Onboarding Support Specialist manages customer data imports, system configurations, and account setups to ensure accurate and timely onboarding. They also support internal teams by handling operational requests, reporting, and maintaining customer documentation.
The Implementation Specialist will partner with accounting firms to design, implement, and optimize workflows within the Karbon platform. They will lead onboarding, configuration, and training activities to ensure customers achieve rapid time-to-value and long-term success.
You will manage a portfolio of SMB customers to drive product adoption, ensure retention, and maximize the value of the Karbon platform. This role involves proactive engagement, resolving customer issues, and collaborating cross-functionally to foster long-term customer success.
Manage a large portfolio of SMB customers to drive product adoption, retention, and long-term satisfaction. Collaborate cross-functionally with sales, marketing, and product teams to resolve issues and identify growth opportunities.
The Senior Implementation Specialist manages the end-to-end onboarding and implementation process for enterprise customers, acting as a project manager and change management coach. They facilitate configuration workshops, ensure data integrity during migrations, and collaborate with internal teams to drive customer success and ROI.
Manage end-to-end implementation projects for small to mid-sized accounting firms, including onboarding, data migration, and training. Act as a trusted partner to ensure customer adoption, workflow setup, and long-term success on the Karbon platform.
