The Implementation Specialist will partner with accounting firms to design, implement, and optimize workflows within the Karbon platform. They will lead onboarding, configuration, and training activities to ensure customers achieve rapid time-to-value and long-term success.
The Customer Success Manager will own a portfolio of clients, driving growth, renewals, and product adoption through consultative advice. They will act as a bridge between customers and internal teams to ensure a seamless experience and provide actionable product feedback.
You will manage a portfolio of SMB customers to drive product adoption, ensure retention, and maximize the value of the Karbon platform. This role involves proactive engagement, resolving customer issues, and collaborating cross-functionally to foster long-term customer success.
The Customer Success Manager will own a portfolio of clients, creating quarterly success strategies to drive retention and expansion. They will act as a consultant to help clients achieve their goals while serving as a key internal advocate for customer needs.
Manage a large portfolio of SMB customers to drive product adoption, retention, and long-term satisfaction. Collaborate cross-functionally with sales, marketing, and product teams to resolve issues and identify growth opportunities.
You will design, build, and deploy AI systems and agentic solutions to solve customer problems and improve business outcomes. You will also collaborate with cross-functional teams to experiment with prototypes and ensure the reliability and observability of AI models in production.
The Senior Implementation Specialist manages the end-to-end onboarding and implementation process for enterprise customers, acting as a project manager and change management coach. They facilitate configuration workshops, ensure data integrity during migrations, and collaborate with internal teams to drive customer success and ROI.
The Sales Team Lead will manage a team of Sales Account Executives to drive revenue growth and achieve sales targets. They are responsible for optimizing sales processes, managing the sales pipeline, and leveraging AI tools to enhance prospecting and strategic planning.
Manage end-to-end implementation projects for small to mid-sized accounting firms, including onboarding, data migration, and training. Act as a trusted partner to ensure customer adoption, workflow setup, and long-term success on the Karbon platform.
The Implementation Specialist manages end-to-end customer onboarding, including data migration, configuration, and training for small to mid-sized accounting firms. They act as a trusted partner to ensure rapid time-to-value, facilitate change management, and collaborate with internal teams to drive long-term platform adoption.
Manage a portfolio of accounting firms to drive retention, expansion, and measurable value realization. Act as a strategic advisor to executive stakeholders while translating customer insights into product roadmap priorities.
Manage a portfolio of accounting firms to drive retention, expansion, and measurable value realization. Act as a strategic advisor to executive stakeholders while translating customer insights into product roadmap priorities.
Embed security into the feature design and development process through threat modelling and design reviews. Balance security risks with delivery needs while leveraging AI tools to accelerate triage, detection, and code reviews.
The Senior Security Engineer will embed security into the feature design and development process through threat modelling and design reviews. They will also manage security risks associated with AI tooling and maintain cloud-hosted system security.
