The Account Manager serves as the primary business contact for clients, ensuring satisfaction and managing relationships with brokers. They are responsible for client communications, conflict resolution, compliance, and driving retention through effective service delivery.
The role involves answering inbound sales calls to effectively communicate pricing and promotions to drive conversions. You will also be responsible for documenting interaction details and building rapport with customers to foster trust.
The role involves monitoring regulatory and legislative developments within the Texas energy market to evaluate business impacts and ensure compliance. It also provides regulatory guidance to internal teams and supports wholesale market activities related to ERCOT.
