ITHAKA

The Digital Collections Success Manager acts as the primary partner for libraries using JSTOR Stewardship, guiding them through onboarding and ensuring long-term success. They also serve as the voice of the customer internally to inform product development and marketing strategies.

Coordinate the onboarding and data validation process for higher education institutions using the Transfer Explorer platform. Act as the primary point of contact to troubleshoot data anomalies and translate institutional needs into product improvements.