Lead daily Level 2 Support and Field Dispatch operations, coordinating priorities, workloads, ticket escalations, and collaboration across teams and markets. Improve and standardize Jira ICSM workflows, monitor operational performance, and drive Lean, automation, and other scalable efficiency initiatives.
The Digital Interface Manager oversees the end-to-end business management of digital interfaces and connected services, acting as a bridge between technology and business strategy. This role involves managing stakeholder relationships, defining product roadmaps, tracking KPIs, and ensuring high-quality data management for digital touchpoints.
You will ensure the high availability and quality of the IONITY high-power charging network by analyzing technical issues and managing external maintenance partners. Additionally, you will drive process improvements and implement better tooling to support the network's operational health.
You will own the end-to-end payroll cycle across multiple European countries and manage core employee lifecycle processes. Additionally, you will act as a key partner to external providers and internal teams while identifying opportunities to automate and improve HR workflows.
You will coordinate the commissioning of charging sites and manage operational implementation projects to ensure timely delivery. This involves monitoring progress, resolving technical blockers, and maintaining clear communication with internal teams and external stakeholders.
You will be responsible for maximizing the value delivered by an agile backend team by translating features into well-defined user stories. You will also collaborate with stakeholders to align priorities, manage the product backlog, and ensure the successful delivery of technical solutions within a SAFe environment.
The Platform Manager will own and continuously improve the Customer Service platform, translating business requirements into scalable solutions within Jira Service Management. They will partner with stakeholders to design end-to-end service processes, including case management, automation, and reporting.
You will manage the end-to-end rollout of high-power charging stations in the DACH region, overseeing planning, construction, and commissioning. This involves coordinating cross-functional teams, external partners, and stakeholders to ensure projects meet quality, safety, and timeline standards.
