You will own the product strategy and roadmap for the Integration Builder, defining the end-to-end authoring and lifecycle management experience. You will collaborate with engineering, architecture, and UX teams to translate stakeholder requirements into intuitive, scalable product capabilities.
Own the direction, roadmap, and execution of telecom solutions to accelerate profitable growth. Collaborate across engineering, operations, and regulatory teams to deliver high-quality Voice, UC, and AI solutions.
Resolve technical issues for non-technical end users via phone, web requests, and live chat. Identify product trends and bugs while identifying opportunities to upsell additional services.
Lead the deployment of AI-powered applications and contact center automation for customers from discovery through go-live. Serve as the primary technical partner to translate business requirements into scalable AI solutions and integrations.
The role involves growing and managing an assigned book of business for hosted communication and cloud solutions, focusing on retention and expansion through upsell and cross-sell opportunities. Responsibilities also include proactively prospecting for new logos via outbound campaigns and delivering consultative solutions to customers.
