The Product Manager will own a specific product area within the AI portfolio, defining the roadmap and partnering with engineering to deliver features. They will conduct customer discovery, translate requirements into user stories, and track product performance using metrics and feedback.
You will own the product strategy and roadmap for the Integration Builder, defining the end-to-end authoring and lifecycle management experience. You will collaborate with engineering, architecture, and UX teams to translate stakeholder requirements into intuitive, scalable product capabilities.
Resolve technical issues for non-technical end users via phone, web requests, and live chat. Identify product trends and bugs while identifying opportunities to upsell additional services.
Lead the deployment of AI-powered applications and contact center automation for customers from discovery through go-live. Serve as the primary technical partner to translate business requirements into scalable AI solutions and integrations.
