Respond to customer calls regarding electric and gas services to provide billing education and account management. Focus on first-call resolution and identifying opportunities for service upgrades while documenting all interactions.
InteLogix
8 Remote Job Openings at InteLogix
Handle inbound calls to process payments and manage customer wireless and wireline accounts. Ensure compliance with FDCPA and state collection laws while maintaining high performance goals.
Provide information and support regarding SNAP EBT transactions while resolving customer complaints and inquiries. Document all interactions accurately and collaborate with other departments to exceed customer satisfaction metrics.
As a Seasonal Tax Preparer, you will assist customers in completing their taxes, providing tax advice and full-service return preparation. You will also guide clients through deductions and filing requirements while ensuring compliance with IRS regulations.
Provide exceptional customer service by addressing inquiries and resolving complaints. Maintain a thorough understanding of products and services to effectively assist customers.
Serve as the primary point of contact for customers via chat to address inquiries and resolve complaints. Collaborate with other departments to escalate complex issues while maintaining accurate documentation of all interactions.
The Director of Training and Quality Assurance is responsible for designing and improving training and quality assurance programs in a BPO environment. This role ensures that customer service teams deliver high-quality experiences that meet client expectations and compliance requirements.
Handle inbound calls regarding suspected fraud and create cases for customers. Analyze network traffic and orders to assess risk and mitigate fraud.
