Serve as the primary point of contact for utility service customers regarding billing, payments, and service requests. Resolve complaints and document all interactions accurately across company platforms to ensure high customer satisfaction.
InteLogix
12 Remote Job Openings at InteLogix
Provide professional support to internal and external customers within a virtual high-volume call center. Handle incoming calls, navigate systems of record, and escalate recurring issues to supervisory staff.
The Director of Total Rewards will design and execute a global compensation and benefits strategy to attract and retain talent across the US, Philippines, El Salvador, and Egypt. This includes managing salary structures, benefits vendors, and ensuring compliance with international labor laws.
Lead the development and execution of projects through all phases of the lifecycle, from analysis and design to final delivery. Manage project schedules, milestones, and risk mitigation plans while interfacing with vendors and internal managers.
Manage paid job advertisements across social media platforms and track campaign performance metrics. Support employer branding by creating content and coordinating with recruiters to align hiring needs.
Respond to customer calls regarding electric and gas services to provide billing education and account management. Focus on first-call resolution and identifying opportunities for service upgrades while documenting all interactions.
Handle inbound calls to process payments and manage customer wireless and wireline accounts. Ensure compliance with FDCPA and state collection laws while maintaining high performance goals.
Provide information and support regarding SNAP EBT transactions while resolving customer complaints and inquiries. Document all interactions accurately and collaborate with other departments to exceed customer satisfaction metrics.
As a Seasonal Tax Preparer, you will assist customers in completing their taxes, providing tax advice and full-service return preparation. You will also guide clients through deductions and filing requirements while ensuring compliance with IRS regulations.
Serve as the primary point of contact for customers via chat to address inquiries and resolve complaints. Collaborate with other departments to escalate complex issues while maintaining accurate documentation of all interactions.
The Director of Training and Quality Assurance is responsible for designing and improving training and quality assurance programs in a BPO environment. This role ensures that customer service teams deliver high-quality experiences that meet client expectations and compliance requirements.
Handle inbound calls regarding suspected fraud and create cases for customers. Analyze network traffic and orders to assess risk and mitigate fraud.
