The Operations Supervisor is responsible for managing team performance metrics, including KPIs like customer satisfaction and handle time. They also conduct regular coaching sessions, quality audits, and implement retention strategies to support agent development and program success.
The Human Resources Generalist manages HR plans, policies, and procedures while supporting designated geographic regions with a focus on California. Responsibilities include conducting orientations, managing employee relations, ensuring legal compliance, and supporting performance management processes.
Serve as the primary point of contact for utility service inquiries, including billing and service management. Accurately document customer interactions and collaborate with other departments to resolve complex issues.
The Talent Acquisition Manager will own the end-to-end recruiting strategy and execution for all US sites and remote programs. They will lead a team of recruiters to meet high-volume hiring targets while partnering with Operations and HR to support program launches and workforce planning.
Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions. Accurately document interactions and collaborate with other departments to resolve complex issues.
The representative will monitor bankruptcy filings, maintain case records, and process account updates while providing support to customers via inbound calls. They are responsible for educating customers on bankruptcy processes and ensuring all documentation adheres to departmental compliance requirements.
The representative will handle inbound calls and emails to educate customers on debt and credit reporting while providing effective solutions. They are responsible for maintaining accurate account records and ensuring compliance with FDCPA and state collection laws.
The Project Manager will lead multi-disciplined projects through all phases of the development cycle, including analysis, design, testing, and delivery. They are responsible for managing project budgets, schedules, milestones, and risk mitigation strategies to ensure successful outcomes.
Serve as the primary point of contact for customers via phone to address inquiries and resolve complaints. Collaborate with other departments to ensure customer satisfaction while accurately documenting all interactions.
The role involves reviewing orders, processing payments, and negotiating account balances while maintaining accurate documentation. You will also educate customers on account status and identity verification requirements.
The representative will handle inbound and outbound calls to identify and mitigate fraudulent activity, including creating cases and analyzing network traffic. They are responsible for managing multiple fraud queues and systems simultaneously to prevent financial loss.
Provide professional support to internal and external customers within a virtual high-volume call center. Handle incoming calls, navigate systems of record, and escalate recurring issues to supervisory staff.
As a Seasonal Tax Preparer, you will assist customers in completing their taxes, providing tax advice and full-service return preparation. You will also guide clients through deductions and filing requirements while ensuring compliance with IRS regulations.
Handle inbound calls regarding suspected fraud and create cases for customers. Analyze network traffic and orders to assess risk and mitigate fraud.
