Handle inbound calls and emails from telecommunications customers to provide debt and credit reporting information. Maintain compliance with FDCPA and state collection laws while delivering excellent customer service.
The representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints via phone. They are responsible for documenting interactions accurately and collaborating with other departments to ensure high customer satisfaction.
The Project Manager will lead the development and execution of projects through all phases, including analysis, design, testing, and delivery. They are responsible for managing project schedules, identifying risks, and coordinating with stakeholders to ensure business objectives are met.
The representative will handle inbound and outbound calls to identify and mitigate fraudulent activity, including identity theft and suspicious order patterns. They are responsible for creating fraud cases, analyzing network traffic, and managing multiple systems simultaneously to prevent financial loss.
The role involves reviewing orders, processing payment arrangements, and collecting balances from customers. It also requires documenting account activity and educating customers on account status and identity documentation.
The role involves reviewing orders for errors and negotiating payment arrangements on customer accounts. The representative must document all account activity accurately and educate customers on account status and identity verification.
Respond to customer inquiries regarding electric and gas services while educating them on billing and payment options. Focus on first-call resolution and accurate documentation of interactions in the call tracking system.
Provide professional support to internal and external customers within a virtual high-volume call center. Handle incoming calls, navigate systems of record, and escalate recurring issues to supervisory staff.
The Director of Total Rewards will design and execute a global compensation and benefits strategy to attract and retain talent across the US, Philippines, El Salvador, and Egypt. This includes managing salary structures, benefits vendors, and ensuring compliance with international labor laws.
As a Seasonal Tax Preparer, you will assist customers in completing their taxes, providing tax advice and full-service return preparation. You will also guide clients through deductions and filing requirements while ensuring compliance with IRS regulations.
Serve as the primary point of contact for customers via chat to address inquiries and resolve complaints. Collaborate with other departments to escalate complex issues while maintaining accurate documentation of all interactions.
The Director of Training and Quality Assurance is responsible for designing and improving training and quality assurance programs in a BPO environment. This role ensures that customer service teams deliver high-quality experiences that meet client expectations and compliance requirements.
Handle inbound calls regarding suspected fraud and create cases for customers. Analyze network traffic and orders to assess risk and mitigate fraud.
