The Service Delivery Manager will own the client experience for a portfolio of accounts, managing service performance, governance, and escalations. They will coordinate with technical teams to resolve issues and drive continuous service improvement while supporting commercial and contract-related queries.
The AI Adoption Lead will design and execute change management strategies to ensure enterprise clients achieve measurable business value from AI investments. This role involves managing executive sponsor relationships, defining success metrics, and building internal champion networks to drive sustained AI adoption.
