Coordinate customer delivery from presales scoping through onboarding and live service, ensuring projects meet contractual deliverables, budgets, timelines, and quality standards. Manage client requests and ticket workflows, communicate delivery plans and progress, gather feedback, and collaborate with Sales, Product, and Engineering teams on client roadmaps and product priorities.
The Customer Delivery Manager acts as a primary link between clients and internal teams to manage project lifecycles, from pre-sales and onboarding to ongoing technical support. They are responsible for ensuring project delivery meets quality standards, budget constraints, and service level agreements while managing client roadmaps.
