The Inbound Vacation Sales Representative is responsible for converting qualified inbound calls into vacation package sales using consultative techniques. They must manage high call volumes, follow established sales scripts, and meet performance metrics while maintaining professional guest relationships.
The role involves leading enterprise-wide discovery and needs analysis to diagnose performance gaps and design effective learning solutions. It also entails managing major learning initiatives, coaching department trainers, and partnering with stakeholders to drive business priorities.
The Team Manager leads a team of inbound sales agents to achieve revenue, conversion, and quality goals while managing daily operational execution. They are responsible for coaching, performance monitoring, and fostering an engaged, compliant, and performance-driven team culture.
The role involves placing sales calls to owners and referrals to sell vacation packages while verifying customer demographics. Representatives are also responsible for assisting owners with booking reservations and attending regular training and team meetings.
