Hiver

Handle inbound customer inquiries via email, chat, and video calls to resolve technical issues related to the Hiver platform. Collaborate with cross-functional teams to escalate complex problems and contribute to the development of support documentation.

Review the current Twilio-based voice architecture to assess regulatory and civil liability exposure for the US and EU markets. Produce actionable legal sign-offs, contract amendments, and a voice-specific Acceptable Use Policy to transfer liability to end customers.

Embed virtually with strategic customers to build production-grade AI configurations, automations, and integrations. Translate field learnings into product roadmap signals to improve Hiver's AI capabilities for all users.