Gravity Payments

The role involves analyzing credit card processing statements to create pricing proposals and assessing potential profitability for prospective clients. Additionally, the analyst will compile company metrics reports and perform industry research to influence business strategy.

The role focuses on empowering partners through seamless integration, Beta launches, and high-tier technical support for developers. It involves refining integration releases, maintaining documentation, and collaborating with engineering teams to prioritize feature requests.

The Technical Account Manager serves as the primary operational lead for a portfolio of accounts to ensure client retention and long-term partnership. They are responsible for identifying growth opportunities, advocating for client priorities internally, and leading technical root cause analyses.

Provide professional technical support to merchants and sales teams to resolve issues with point of sale systems and credit card processors. Maintain internal technical documentation and collaborate with senior team members to optimize the customer experience.