Manage a portfolio of existing customers as their primary day-to-day contact, providing first-level support, onboarding, and guidance on platform adoption. Maintain account health, prepare business reviews, coordinate with internal teams, and support renewals and growth opportunities.
Oversee the Technical Solutions and Customer Delivery team while implementing operational processes to streamline client onboarding and integration. Manage complex implementation projects directly and provide synthetic reporting on project health to internal stakeholders.
Identify and validate new commercial opportunities and products adjacent to the core enterprise platform. This includes running market research, building AI-powered prototypes, and closing the first paying customers for new offerings.
