The Contact Center Trainer will facilitate virtual onboarding and continuous learning initiatives for service and sales teams. They will also partner with leadership to identify skill gaps, develop training materials, and coach associates to improve performance.
The agent will handle a high volume of inbound calls to assist travelers with itinerary management, payments, and reservation updates. They are also responsible for documenting interactions and resolving escalated customer issues in a metrics-driven environment.
The role involves handling inbound and outbound calls to educate travelers on international trip packages and secure bookings. You will be responsible for achieving high conversion rates, upselling travel services, and documenting interactions across multiple software platforms.
The SQL Developer will create SQL scripts, stored procedures, and reports to improve efficiency across marketing communications teams. They will also support web development by preparing CMS data and providing internal system troubleshooting and data analysis.
Support the development and execution of the website roadmap by translating priorities into actionable initiatives. Coordinate between DCX, Technology, and Marketing teams to ensure alignment and advocate for the traveler's experience.
