The Customer Success Associate will manage the end-to-end customer journey for the AI-powered grant writing platform, AgentPro. Responsibilities include onboarding new clients, driving feature adoption, managing renewal pipelines, and acting as the primary interface between clients and internal grant delivery teams.
You will manage inbound nonprofit leads to understand their funding needs and guide them through the GrantPilot platform. Additionally, you will curate funding opportunities and collaborate with product teams to refine the sales playbook.
The Customer Success Manager will own the end-to-end customer journey for the AI-powered grant writing platform, AgentPro. They will drive product adoption, manage renewals, and act as the primary interface between clients and internal grant delivery specialists.
Manage a portfolio of 40 high-value enterprise clients to ensure service delivery and drive revenue growth through expansion. Act as a strategic partner by gathering client feedback to influence product development and identify new commercial opportunities.
You will conduct global outbound prospecting to enterprise businesses and qualify early-cycle leads to drive new business opportunities. Additionally, you will leverage automation tools to optimize sales workflows and test new personas to refine the company's ideal customer profile.
Lead high-quality grant research, writing, and review to help nonprofit partners secure funding. Manage relationships with 10-15 nonprofit partners while utilizing AI tools to accelerate the drafting and iteration process.
The Nonprofit Success Manager acts as the first point of contact for inbound nonprofit leads, guiding them through the platform to optimize their tech stack and funding. Responsibilities include conducting discovery calls, maintaining data in HubSpot, and providing feedback to marketing teams.
Own the post-launch relationship with enterprise customers to drive adoption, engagement, and long-term value realization. Manage the end-to-end renewal process and identify opportunities for upsells and cross-sells within the existing product footprint.
