The Customer Onboarding Specialist will guide new clients through the implementation process, ensuring they are trained and confident in using the Gaya platform. This role involves conducting onboarding calls, providing real-time support, and maintaining ongoing relationships to drive long-term product activation.
You will design, build, and maintain production AI services, including LLM pipelines and document processing systems. Additionally, you will contribute to internal tools, database management, and the continuous improvement of platform reliability.
The Customer Onboarding Specialist will manage the transition of new clients from signed contracts to active, confident users of the Gaya platform. This involves conducting onboarding calls, providing technical support, monitoring account usage, and advocating for client needs to the product team.
The Product Manager will own the end-to-end customer onboarding experience to improve activation and time-to-value. They will also leverage product analytics to define metrics, identify user friction, and drive the product roadmap through evidence-based decision-making.
You will build and maintain backend features, write unit tests, and support cloud migration efforts under the guidance of a senior engineer. Additionally, you will assist in monitoring system reliability and integrating AI workflows into existing services.
