The Director of Customer Experience will lead the end-to-end customer journey, managing complex implementations and strategic accounts to ensure product adoption within 30 days. This role involves coaching the Partner Success team and acting as a key liaison between customers, Sales, Product, and Engineering.
The Head of Customer Experience will own the strategy, performance, and evolution of the customer experience organization, overseeing the full post-sale journey. This role involves leading the Partner Success team, defining operational standards, and ensuring customer adoption and retention goals are met.
