The Product Delivery Manager will own a centralized Jira queue to manage bugs, client requests, and implementation blockers across all products. They are responsible for triaging issues, running daily delivery reviews, and ensuring all technical work is verified and delivered on time.
The Head of Customer Experience will own the strategy, performance, and evolution of the customer experience organization, overseeing the full post-sale journey. This role involves leading the Partner Success team, defining operational standards, and ensuring customer adoption and retention goals are met.
