Build and operate reliable, bidirectional integrations with government and enterprise partners, using asynchronous workflows, defensive error handling, and reusable platform patterns. Automate manual support processes, improve observability and production reliability, and collaborate with external partners and internal teams on integration changes.
The Manager of Strategy & Operations will oversee the company's management cadence, including board and investor reporting, and maintain operational metrics and OKR tracking. Additionally, the role involves managing legal and contract operations, such as NDAs and vendor onboarding, while executing strategic projects for the leadership team.
You will own the end-to-end ML platform, including model building, deployment, evaluation, and infrastructure optimization. You will also be responsible for establishing observability standards and ensuring the reliability of production ML and LLM-powered systems.
Lead complex workforce SaaS technology implementations and serve as a trusted advisor to senior leaders across government, education, and industry. Manage the end-to-end customer lifecycle, including strategy definition, platform launch, and ongoing account management.
Build and own full-stack features end-to-end, from design through to production, for an AI-powered workforce development platform. Collaborate with Product, Design, and Data teams to deliver reliable software and maintain high code quality standards.
