You will lead and develop a team of Customer Success Managers while managing a portfolio of self-serve advertising clients. This role involves driving client retention, revenue growth, and operational excellence through strategic account planning and cross-functional collaboration.
The Customer Success Manager will own a portfolio of accounts, driving retention, revenue growth, and strategic partnerships. They will lead client conversations, design campaign strategies, and ensure measurable business impact through the company's platform.
The Product Manager will own core platform capabilities from prototype to launch, utilizing AI tools to accelerate development and operational workflows. They will collaborate closely with engineering to ensure high-quality delivery while managing product administration and cross-functional handoffs to sales and marketing.
The role involves managing ETL processes to extract, transform, and load data while ensuring data integrity and troubleshooting system errors. Additionally, it requires preparing large datasets for AI and developing, training, and deploying machine learning models to support company strategy.
The role involves managing the operational health, security, and scalability of an AWS-based SaaS platform. Key duties include building CI/CD pipelines, implementing SOC2 compliance controls, and handling incident response and root cause analysis.
Lead and build the Customer Success function for the Channel Partnership business, managing a team of CSMs and maintaining relationships with media partner leadership. Responsible for portfolio health, retention rates, and the development of the CS operating model and playbooks.
The role focuses on building and managing production-grade APIs, microservices, and scalable infrastructure for AI systems. Key duties include developing AI agents using Amazon Bedrock and implementing observability and CI/CD pipelines on AWS.
The Platform Success Specialist leads agencies through structured onboarding to ensure successful adoption of the fullthrottle.ai platform. They act as the primary technical point of contact, troubleshooting implementation issues and providing feedback to the product team to improve usability.
The Regional VP of Sales will identify, prospect, and close new business with mid-sized agencies and brands while managing the full sales cycle. They will also educate prospects on data solutions and represent the company at industry events to drive growth.
