Lead and mentor a team of Care Coordinators and Team Support Specialists to ensure a seamless customer service experience. Manage team performance, resolve escalated issues, and support process improvements to meet case management targets.
FreedomCare
23 Remote Job Openings at FreedomCare
Coordinates the development, review, and maintenance of organizational policies to ensure alignment with regulatory requirements. Provides administrative support for compliance initiatives, audits, and training across various departments.
Lead a team of Launch Specialists in a call center environment to support the opening of new states. Drive team success through performance reviews, targeted coaching, and monitoring daily workflows to meet KPIs.
The Intake Specialist manages the application and enrollment process for patients and caregivers to ensure they transition to active care within 60 days. This includes coordinating documentation with Medicaid and insurance providers while maintaining high-level customer service.
The role involves analyzing complex datasets to generate actionable insights and building data pipelines to support cross-functional teams. Additionally, the engineer will develop predictive models and maintain dashboards to democratize data access across the organization.
The analyst will transform complex datasets into actionable insights to drive impact across Marketing, Product, Operations, and Workforce teams. Key duties include building SQL queries, developing predictive models, and maintaining dashboards to democratize data access.
The Senior Insights Analyst transforms complex datasets into actionable business insights to drive impact across Marketing, Product, Operations, and Workforce teams. Key duties include building SQL queries, developing predictive models, and maintaining dashboards to democratize data access.
Implement and standardize intake processes for new state markets to facilitate the onboarding of patients and caregivers. Collaborate with the launch team to refine operational workflows and ensure compliance with state-specific healthcare regulations.
The Compliance Specialist supports the department by reviewing legal documents and conducting internal and external audits. They are also responsible for investigating fraud, waste, and abuse claims while ensuring regulatory requirements are met.
The People Business Partner will support people leaders within the assigned client group, providing guidance and coaching to help them effectively lead and develop their teams. This role includes driving corrective action outcomes and acting as a point-of-contact for employee relations.
The Sr. Accountant will lead the multi-entity ERP close process and oversee the preparation of detailed workpapers. They will ensure accuracy and compliance in financial reporting while collaborating with the finance team.
The Caregiver Benefits Specialist educates caregivers on available benefits and assists with enrollment processes and health plan inquiries. They also manage administrative tasks such as employment verifications, processing sick time, and handling reimbursements across multiple platforms.
The Multimedia Specialist will conceptualize, produce, and edit engaging video and audio content for training and marketing initiatives. They will collaborate with stakeholders to translate business concepts into dynamic visual presentations while managing multimedia projects from concept to delivery.
The Senior Manager of Revenue Cycle Management will lead end-to-end revenue cycle operations, including billing, claims, and accounts receivable across multiple states. They will also partner with finance and operations teams to optimize processes, improve cash flow, and implement scalable infrastructure.
This role leads and transforms end-to-end revenue cycle operations across multiple states, focusing on the accuracy, efficiency, and scalability of billing, reimbursement, and accounts receivable processes. Key duties include overseeing multi-payer billing, improving key revenue cycle metrics, optimizing technology, and partnering with finance and compliance teams to ensure predictable revenue generation.
The Learning Experience Designer is responsible for designing and delivering scalable, high-impact learning solutions that drive measurable behavior change and improve performance across the workforce. This involves partnering with leaders and SMEs to translate operational needs into engaging, effective learning experiences using modern instructional design practices.
The Learning Experience Designer is responsible for designing and developing engaging, outcome-driven learning solutions across various modalities to drive measurable behavior change and improve workforce performance. This involves partnering with stakeholders to translate operational needs into effective learning experiences using modern instructional design practices and emerging technologies like AI.
This role supports people leaders by providing guidance and coaching to develop their teams, while driving accountability for performance and behavioral standards through corrective action processes. The People Business Partner will also serve as the primary contact for employee relations issues, including handling complaints and conflict resolution.
The Finance Specialist will coordinate billing, assist with collections and payment posting, and support payroll functions. They will also be involved in other financial or operations projects as needed.
The SharePoint Knowledge & Learning Administrator is responsible for designing, building, and maintaining FreedomCare’s centralized knowledge ecosystem using SharePoint Online. This includes overseeing content governance, managing LMS operations, and ensuring employees have access to well-structured information.
The roles involve connecting with patients and caregivers to provide support and guidance throughout their home care journey. Responsibilities include managing inquiries, assisting with enrollment processes, and ensuring patients receive the care they need.
The Learning & Content Administrator is responsible for developing and maintaining a centralized knowledge base and managing the company’s Learning Management System (LMS). This role ensures that the workforce has access to the right information while creating engaging content across multiple platforms.
The roles involve connecting with patients and caregivers to provide support and guidance throughout their home care journey. Responsibilities include managing calls, educating clients on processes, and ensuring a smooth onboarding experience.
