Forma

Manage the operational lifecycle of post-tax and pre-tax accounts while serving as the control center for the customer support team. Focus on building and optimizing workflows and translating customer feedback into product roadmap recommendations.

Lead the end-to-end design and delivery of complex features for member and admin portals across the full stack. Build backend APIs and frontend interfaces while managing third-party integrations and production service ownership.

The role involves sourcing, negotiating, and managing a best-in-class catalog of vendors and brand partners to enhance the member benefits experience. You will oversee the full vendor lifecycle and develop merchandising strategies to drive engagement and spend across benefit categories.

Develop and maintain secure, scalable backend APIs and infrastructure using GCP and Kubernetes. Collaborate on product features and improve engineering standards to enhance product quality and efficiency.