Lead the backend team responsible for the core systems of the benefits platform, ensuring reliability, scalability, and performance. Drive product strategy, technical architecture, and engineering excellence while fostering a collaborative and inclusive team culture.
Own and lead end-to-end implementation of the Forma platform for new customers, guiding them from onboarding through successful program launch. Act as the primary liaison between customers and internal teams including HR, Payroll, IT, and Finance to ensure a seamless implementation experience.
You will own the full-cycle sales process for small-to-mid-market companies, managing everything from prospecting to closing deals. You will also partner with the broker channel and internal teams to identify opportunities and ensure a smooth onboarding process for new clients.
Provide high-quality support to members across multiple channels including chat, email, and phone while maintaining high satisfaction levels. Act as a voice of the customer to identify trends and collaborate with cross-functional teams to improve the member experience.
