The Support Services Executive will act as a brand ambassador by resolving complex customer inquiries and complaints via phone and email. They are responsible for maintaining accurate records, managing high-priority issues, and ensuring compliance with industry regulations like HIPAA and FDCPA.
The Operations Manager leads day-to-day operations for a dedicated customer service account while managing supervisors and ensuring contractual performance goals are met. They also foster a culture of continuous improvement and serve as the primary operational contact for the client.
The Medical Insurance Policyholder Advocate acts as a liaison between members and healthcare providers to facilitate communication regarding benefits, claims, and care access. They are responsible for researching and resolving issues, documenting interactions in case management systems, and ensuring compliance with privacy regulations.
