First Canadian Financial Group

Manage a portfolio of accounts by building profitable business relationships and providing tailored solutions to improve client operations. Conduct performance reviews, provide live coaching at dealerships, and identify opportunities for additional product sales.

Lead a team of Claims Examiners by providing technical oversight and support throughout the adjudication process for creditor life and disability claims. Responsible for training new hires, managing daily work activity, and handling communication escalations with customers and financial institutions.