The Account Director manages a portfolio of clients in Eastern Quebec, serving as the primary point of contact to provide exceptional service and tailored business solutions. They are responsible for driving performance through regular evaluations, training, and the deployment of business development resources.
Lead a team of Claims Examiners by providing technical oversight and support throughout the adjudication process for creditor life and disability claims. Responsible for training new hires, managing daily work activity, and handling communication escalations with customers and financial institutions.
