The Senior Systems Analyst serves as an escalation point for technical issues, providing both remote and on-site support to clients. They are responsible for maintaining accurate technical documentation, managing client relationships, and ensuring timely resolution of complex server and network problems.
The ACM Specialist designs and executes change management strategies to ensure successful technology adoption and measurable business value. They act as a bridge between technical deployment and end-users by providing training, communication, and stakeholder coaching.
The Enterprise Endpoint Specialist is responsible for the day-to-day operational delivery of Microsoft endpoint managed services across multiple client environments. This includes incident response, configuration management, reporting, and ensuring compliance across Intune, Azure, and Microsoft 365 platforms.
The Enterprise Technical Team Lead oversees the implementation and operationalization of managed services while providing technical leadership and mentorship to the team. This role involves hands-on management of Azure and endpoint environments, incident response, and acting as a primary escalation point for complex technical issues.
The Project Manager will oversee multiple client engagements, driving projects from initiation through completion while ensuring scope, timelines, and budgets are met. They are responsible for communicating with stakeholders, managing project plans, and implementing change management processes to ensure high-quality delivery.
