The role involves serving as the primary point of contact for Tier II technical support escalations and diagnosing complex issues related to CPQ software, databases, and integrations. You will collaborate with cross-functional teams to resolve technical challenges and document solutions within the company knowledge base.
You will design and build agentic workflows and data pipelines to automate business processes across the company. Additionally, you will maintain the analytics estate and provide measurement data to demonstrate the impact of AI initiatives.
You will investigate and resolve complex technical issues related to Experlogix CPQ, including product modeling, pricing logic, and business processes. You will also collaborate with internal teams to document findings, create bug reports, and provide technical guidance to customers.
Manage the full sales cycle for document automation SaaS, focusing on acquiring new enterprise accounts and expanding existing customers. Collaborate with solution engineers and partner networks to deliver value-driven proposals and product demonstrations.
The role focuses on designing, developing, and maintaining automated test suites for a SaaS product using Cypress and TypeScript. It also involves conducting manual testing and mentoring junior QA members to ensure overall product stability.
