The Technical Support Engineer will diagnose and troubleshoot issues related to CPQ software, SQL databases, and ERP/CRM integrations. They will also collaborate with cross-functional teams to resolve technical problems and document resolutions in the company knowledge base.
The role involves serving as the primary point of contact for Tier II technical support escalations and diagnosing complex issues related to CPQ software, databases, and integrations. You will collaborate with cross-functional teams to resolve technical challenges and document solutions within the company knowledge base.
You will design and build agentic workflows and data pipelines to automate business processes across the company. Additionally, you will maintain the analytics estate and provide measurement data to demonstrate the impact of AI initiatives.
You will investigate and resolve complex technical issues related to Experlogix CPQ, including product modeling, pricing logic, and business processes. You will also collaborate with internal teams to document findings, create bug reports, and provide technical guidance to customers.
