Manage the full sales cycle to acquire new enterprise customers by mapping Expel's security solutions to business problems. Act as a change agent and educator to build trust-based relationships and provide market feedback to the company.
Expel
6 Remote Job Openings at Expel
Monitor and respond to real-time security attacks as part of a 24x7 shift rotation to protect customers from phishing and other threats. Collaborate with seasoned analysts to innovate new methods for detecting and catching bad actors.
Execute playbook-driven interactions and handle inbound requests for a scaled segment of security customers via shared queues. Monitor customer health signals and contribute to the development of automation and operating models for the CS function.
Design and execute a scale customer success model from scratch, including playbooks, automation, and measurement frameworks. Own specific programs such as onboarding and renewals while identifying patterns to improve the overall operating model.
Build and scale ML infrastructure, including end-to-end training pipelines and production agentic applications on AWS. Operationalize ML models with a focus on governance, reliability, and scalability while mentoring junior engineers.
This role involves leading the development and refinement of systems controlling customer purchase, access, and service usage, focusing on building the Commercial Engine to automate pricing strategy into a smooth product experience. The Product Manager will translate business goals into functional pricing models, manage the provisioning engine roadmap, and ensure accurate metering and activation processes.
