You will design, execute, and continuously improve a scale-based customer success model, including playbooks, automation, and proactive outreach programs. Additionally, you will own specific customer segments, identify patterns for process optimization, and provide technical guidance to team members.
The Senior Deal Desk Manager will structure complex deals by collaborating with Sales, Legal, and Finance to ensure profitability and compliance. They will own the quoting, approval, and contracting processes while providing data-driven insights to optimize the lead-to-cash cycle.
Serve as the primary technical escalation point for the Customer Success team to resolve complex security inquiries. Develop and maintain technical documentation and processes to enable internal teams and improve self-service capabilities.
The engineer will deliver professional services by authoring and tuning detection content, optimizing SIEM performance, and managing log ingestion. They will also partner with the SOC and detection engineering teams to ensure environments are ready for co-managed operations.
You will own the end-to-end lifecycle of integrations, from defining the vision to driving execution with Engineering and UX teams. Additionally, you will build and prioritize a roadmap based on customer input and market signals to maximize product impact.
Manage the full sales cycle to acquire new enterprise customers by mapping Expel's security solutions to business problems. Act as a change agent and educator to build trust-based relationships and provide market feedback to the company.
