Expel

Lead and develop a global team of Customer Success Managers to drive renewal outcomes and forecast accuracy. Manage the full renewal cycle and partner with technical teams to ensure customer health and success.

Analyze and investigate security alerts to identify and respond to potential threats across endpoint and cloud environments. Collaborate with teammates and customers to remediate incidents and conduct threat hunts to uncover attacker activity.

Act as a trusted advisor to prospects by understanding their security challenges and crafting technical strategies for success. This includes running PoCs and collaborating with delivery teams to ensure technical alignment and value demonstration.

This role involves leading the development and refinement of systems controlling customer purchase, access, and service usage, focusing on building the Commercial Engine to automate pricing strategy into a smooth product experience. The Product Manager will translate business goals into functional pricing models, manage the provisioning engine roadmap, and ensure accurate metering and activation processes.