Everything Virtual Assistant

You will manage inbound and outbound calls to retain customers, provide product recommendations, and meet sales and satisfaction goals. Additionally, you will document interactions in the CRM and build long-term relationships with clients.

Perform high-volume outbound calls and texts to qualify buyer, seller, and new construction leads. Generate qualified live transfers to licensed real estate agents and maintain accurate records in the CRM.

The specialist is responsible for processing customer refunds and investigating chargebacks and fraudulent account activity. They also manage UPS claims and prepare daily and weekly operational reports.