Refund & Chargeback Specialist
Please mention DailyRemote when applying
AI Summary
The specialist is responsible for processing customer refunds and investigating chargebacks and fraudulent account activity. They also manage UPS claims and prepare daily and weekly operational reports.
Refund & Chargeback Specialist
Department: Research & Support
Employment Type: Full-Time
Work Setup: Permanent Work From Home
Rate: USD $5.00/hour
Schedule: Monday–Friday | 9:00 AM–5:00 PM EST
About the Role
We are seeking a detail-oriented and analytical Refund & Chargeback Specialist responsible for processing customer refunds, investigating chargebacks, identifying fraudulent activity, and preparing operational reports. The successful candidate will possess strong analytical skills, excellent communication abilities, and a high level of accuracy.
Key Responsibilities
- Research and process customer chargebacks.
- Process refunds using the company's ERP system.
- Manage UPS investigations and claims.
- Investigate suspicious or fraudulent account activity.
- Prepare daily and weekly reports.
- Contact customers to resolve payment-related concerns.
- Escalate critical account issues when necessary.
- Assist with projects, training, and additional operational tasks.
- Collaborate with cross-functional teams to improve processes.
Qualifications
- Experience in chargebacks, refunds, financial analysis, payment processing, or related fields preferred.
- Excellent English communication skills.
- Strong analytical and problem-solving skills.
- High attention to detail and organizational ability.
- Proficient in Microsoft Excel and Microsoft Word.
- Ability to work independently and manage confidential information.
- Adaptable, resourceful, and results-oriented.
Benefits
- Permanent Work From Home
- HMO Package
- Paid Time Off (PTO)
- Annual Performance & Rate Review
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