The Help Desk Manager is responsible for overseeing enterprise Service Desk and End User Support operations to ensure high-quality technical service delivery. This role provides strategic leadership to support teams, manages SLAs, and drives continuous improvement in IT support processes.
The Application Systems Analyst II acts as a liaison between business stakeholders and technical teams to analyze, implement, and maintain enterprise business applications. Responsibilities include troubleshooting system issues, performing root cause analysis, and providing Tier II support to ensure optimal application performance.
Lead the analysis, design, implementation, and support of complex enterprise applications and business systems. Serve as a senior subject matter expert providing strategic guidance and technical leadership for application portfolios.
