Lead the end-to-end implementation of new payroll bureau clients, managing the full lifecycle from system configuration to go-live. Act as a trusted advisor to partners while ensuring accurate data migration and providing ongoing training and support.
Administer and optimize CX tooling and platforms to ensure operational efficiency and reliability for customer care systems. Manage user lifecycles, access audits, and implement automated agentic workflows to reduce resolution times.
Design and implement AI-native tooling and agentic workflows to accelerate engineering productivity and software delivery. Partner with engineering teams to automate high-friction workflows and integrate AI capabilities into CI/CD pipelines.
