Lead and grow the Development & Automation function by driving systems integration, operational efficiency, and AI-enabled workflows. Collaborate with leadership to identify pain points and deliver scalable automation solutions across internal and client environments.
Provide remote helpdesk support for workstations and network hardware while performing onsite cabling and installation tasks at client locations. Maintain accurate documentation and communicate effectively with end users and leadership to resolve technical issues.
The Level 1 IT Technician will resolve daily technical service tickets involving workstations, Microsoft 365, and networking issues. They are responsible for maintaining accurate documentation, monitoring system alerts, and escalating complex problems to senior staff.
The role involves designing and implementing cloud-first infrastructure solutions while leading complex technical escalations. You will also mentor junior staff and collaborate with sales teams to validate technical scopes and project requirements.
