The role involves designing and implementing cloud-first infrastructure solutions while leading complex technical escalations. You will also mentor junior staff and collaborate with sales teams to validate technical scopes and project requirements.
Senior Systems Engineer / Solutions Architect (Remote)
Why Digacore?
We’re a fast-paced, people-first MSP with:
Real career growth
Autonomy to own projects and make decisions
A collaborative culture (we back each other up, no egos)
Paid certs, hybrid flexibility, and a leadership team that gets IT
About the Role:
Are you the go-to engineer who handles the toughest issues and loves designing smarter infrastructure? We’re looking for a senior-level engineer with a builder’s mindset — someone ready to design cloud-first environments and lead escalations while working directly with clients to create solutions that best fit their needs. This role combines high-level systems engineering with solution architecture. You’ll handle critical escalations, run client assessments, and architect end-to-end solutions — particularly around Azure, networking, server building and advanced troubleshooting.
What You’ll Do:
Lead technical assessments and translate business needs into secure, scalable infrastructure designs.
Design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging.
Advanced networking – redesign and optimize networks (firewalls, switching, routing, VLANs) for performance, security, and cost efficiency.
Comfortable using the CLI for common network tasks.
Experience troubleshooting loops, configuring switches, and supporting HP/Dell switch environments and SonicWall/Fortinet firewalls.
Support and administer Microsoft’s core stack: Windows Server roles, Office 365, Azure services.
Build and harden servers/workstations to ensure reliability, security, and lifecycle longevity.
Create accurate, detailed SOWs and scopes that define deliverables, timelines, and technical requirements.
Own and resolve complex Level 3+ escalations — performing deep-dive troubleshooting, root-cause analysis, and long-term remediation.
Deliver clean, repeatable documentation for architectures, deployments, and operational processes.
Mentor junior and mid-level techs and elevate team-wide technical capability.
Partner with sales department by reviewing proposals, validating technical scope, and identifying potential pitfalls.
Coordinate account managers, PMs, and clients to ensure clear communication and smooth project execution.
Help drive best practices in cloud security, automation, monitoring, and MSP tooling — always bringing a figure-it-out and outside-the-box problem-solving mindset.
What you Bring:
5+ years in a Managed Service Provider (MSP) or high-volume IT support environment
Strong experience with:
Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS
Microsoft 365 administration and security
Azure infrastructure and virtual networks (AZ-104 or higher preferred)
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