The Account Recovery Specialist supports customers with early-stage account recovery by addressing payment questions, due dates, and repayment options. They are responsible for documenting account updates accurately and maintaining professional, empathetic communication in a high-volume contact center environment.
United States$98000 - $125K per year5-10 yrs expSales
The role involves owning and evolving revenue forecasting models while serving as a liaison between Delivery and Finance teams. It also requires monitoring revenue pacing, performing margin analysis, and ensuring accurate configuration of project and billing data in ServiceNow.
