Collections Specialist - Remote

About defi SOLUTIONS:

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance. 

What is in it for You? 

Position Summary

The Account Recovery Specialist is responsible for supporting customers through early-stage account recovery while delivering a professional, respectful, and solutions-focused customer experience. This role involves assisting customers with account questions, payment support, due dates, payoff information, account updates, and repayment options.

This position is ideal for someone who enjoys problem-solving, communicating with customers, working in a fast-paced contact center environment, and helping customers identify options to bring their accounts current.

Duties and Responsibilities

Required Qualifications: 

Preferred Qualifications

• Previous experience in customer service, call center, collections, banking, finance, billing, retail management, or account support
• Experience working with customers in sensitive or high-stress situations
• Ability to remain calm, professional, and solutions-focused
• Strong attendance, reliability, and productivity history
• Experience meeting performance metrics in a contact center environment

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.