You will be responsible for technical incident management, including triage, root cause analysis, and providing workarounds for the openDesk-managed service. Additionally, you will document solutions, communicate with customers, and participate in a 24/7 on-call rotation.
You will be responsible for the technical operation of the openDesk managed service, including deployments, updates, and monitoring. This role involves managing databases, handling secret management, and participating in a 24x7 on-call rotation.
You will design and oversee the technical architecture for managed SaaS products, ensuring scalability and reliability across multiple Kubernetes clusters. Additionally, you will define engineering standards, mentor the team, and manage the technical aspects of ISO 27001 compliance.
You will be responsible for the setup, configuration, and management of container platforms and cloud infrastructure. Additionally, you will automate processes using CI/CD pipelines and provide technical consulting to clients regarding platform operations and integration.
You will advise and support clients on infrastructure architecture, operations, and integration while building and maintaining platforms and pipelines. Additionally, you will provide technical training, perform debugging, and contribute to architectural decision-making.
