Cypfer

The role acts as a liaison between clients, partners, and technical teams to manage the scoping, quoting, and contracting process. It involves translating client needs into actionable service scopes and providing rotational after-hours support during critical incidents.

The role acts as a liaison between clients, partners, and technical teams to manage the scoping, quoting, and contracting process for cybersecurity engagements. It involves translating client needs into actionable service scopes and providing rotational after-hours support during critical incidents.

This Director will lead technical recovery efforts during major cyber incidents, guiding teams through containment, eradication, and recovery operations while rebuilding compromised enterprise infrastructure and identity platforms. They will also serve as a senior technical resource for complex challenges and contribute to the development of recovery playbooks.

The Tactical Communication Manager acts as the primary operational contact for urgent cyber incidents, managing rapid intake and client-facing coordination during high-pressure events. Key duties include facilitating scoping calls, leading early-stage client communications, creating secure internal channels, and meticulously tracking incident status and documentation.