Customer Value Partners

Coordinate care between VA and community providers by scheduling appointments and managing consults from intake to closure. Maintain accurate patient records and ensure compliance with privacy standards while providing high-quality customer service to Veterans.

The Medical Support Assistant will coordinate care between VA and community providers, manage appointment scheduling according to VA directives, and process community care consults using systems like HSRM and PPMS. Responsibilities also include validating patient demographics, processing correspondence, and serving as a Patient Relations Representative to resolve concerns.

The Medical Support Assistant will coordinate care between VA and community providers, manage appointment scheduling according to VHA Directive 1230, and process community care consults using systems like HSRM and PPMS. Responsibilities also include validating patient demographics, processing administrative information into CPRS and VistA, and serving as a Patient Relations Representative by handling feedback and concerns.

The Medical Support Assistant will coordinate care between VA and community providers, manage appointment scheduling, and ensure Veterans receive timely and appropriate care according to VA directives and guidelines. Key duties include processing consults, updating patient demographics, handling correspondence, and monitoring incoming/outgoing communications while maintaining strict confidentiality.

The Medical Support Assistant will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care, serving as the designated scheduler/receptionist responsible for appointment coordination.